A customer asked for “no cheese” because they’re lactose intolerant, but after eating nearly the whole burger (except for one small bite) and all but one fry, they asked for a refund. I said no, because they had already eaten most of the food. They got upset and yelled they’d never eat here again. That’s fine by me.
A week later, they left a 1-star review on Yelp, claiming we made them sick and refused to refund them when they tried to return the burger. They didn’t mention eating almost the entire burger or how they could have missed the cheese on a CHEESEBURGER they ordered.
Don’t believe everything you read online. Some people complain just to get free food and mislead others. If I had given them a refund, I’d just be helping them take advantage of my business. You can’t eat most of your meal and expect a refund. Since when do customers think they’re always right? News flash: THE CUSTOMER IS NOT ALWAYS RIGHT, AND WE NEED TO STOP ACTING LIKE THEY ARE!
Credits to the original owner ✍️.