“Dear Evelyn,
Last night you placed an important order, but you didn’t come to pick it up. You blocked our phone numbers when we tried to contact you. This order required a lot of resources in the kitchen, generating an economic loss due to the non-payment.
Our motto is and will always be “SUCCESS IS HERE”, so we can only wish you success despite your bad gesture last night. Success so that you don’t repeat what happened with other places or restaurants, because bad actions, in the end, fall back on those who commit them.
Although what you did caused us a loss, it also gave us a special evening, because we met Mr. Fernando, a man whose actions inspire success.
You see, while we were trying to figure out what to do to prevent that order from going to waste before closing time, Mr. Fernando came to us to see if he could help us out during the night or the next morning. Like many other people, he is in a difficult situation: he is trying to support his two grandchildren. Don Fernando already has a job, but he has just started and his salary has not yet arrived. In addition, he had not brought home any food all day and was looking for a way to provide dinner for his grandchildren.
Without hesitation, we offered him your order. He thanked us and offered to leave us his cell phone as a guarantee, promising to find the money to pay, but we refused. We also offered him an express dish and a drink to let him rest a bit after a hard day.
You can’t imagine his smile: not only did he bring home dinner for that evening, but also something for breakfast and lunch the next day. Don Fernando’s evening was a SUCCESS, and for the rest of the month the food for him and his grandchildren will be at our expense.
There is no hard feelings, Evelyn, because the smile we saw yesterday reminded us why our motto is: SUCCESS IS HERE.”